Register | Forgot Your Password? | Close
gene-schneller2-asu.jpg
ASU professor Gene Schneller (Screenshot)

PHOENIX -- The leader of a group that looks at hospital efficiency has an idea what the Veteran's Administration should be looking for in a new director for its hospital in Phoenix.

Gene Schneller is co-director of the Health Sector Supply Chain Research Consortium, which is a collaborative effort between Arizona State University and hospitals. It looks at how hospitals can boost their performance.

He has some advice for the VA as it looks for a new hospital director. "I think that they need to look for somebody who can deal with the complexity of the environment that they're in, and to structure care to get the most out of the dollars that they have allocated to them through the Congress," Schneller said.

He said that the new person needs to have one quality in particular. "I think that the person coming in is going to have to be, first of all, a healer, to make sure that the employees will be behind the kind of changes that need to be done," Schneller said.

One way that the healing can begin, Schneller said, is to hire a director who won't point fingers at employees.

"I think you don't blame the people who have been vilified, to some extent, of doing this, but you need to be able to pull them back in and provide an opportunity to craft innovative kinds of solutions," he said.

Schneller said that it's the VA system that needs to be fixed, not just the hospital in Phoenix.

Bob McClay, Reporter

share this story:
Attention KTAR.com Comment Users: We have recently changed our comments boards.
We would like you to be part of the conversation and The Voice of Arizona by logging in with your Facebook, Twitter, Google+ or Disqus account. Existing KTAR (Arizona Sports) account members will need to create a Disqus account or use one of the aforementioned social media logins. Thank you.
comments powered by Disqus

World Class Arizona

  • Dignity Health

    World Class People. World Class Company. Excellent care, delivered with compassion, for all in need.

Voice For A Better Arizona

  • Family in Focus

    KTAR spends the week taking a look at the issues a modern Arizona family faces.