PHOENIX -- Filing a claim through Veteran Affairs can be daunting and complicated, which is why the American Legion is holding a town hall meeting Monday to help veterans navigate through the process.
"What are the issues and concerns?" said Verna Jones, director for the American Legion National Headquarters, Veteran Affairs and Rehabilitation. "We're here to do our ROAR visits."
The yearly ROAR (Regional Office Action Review) allows members of the American Legion's ROAR team to evaluate the accuracy and effectiveness of procedures in place for the processing of benefits claims submitted by veterans.
"We look to see if the VA is doing what needs to be done, according to the law," she said.
In order to give veterans and their families the proper guidelines they may need when filing and processing their pension and/or disability claims at the VA regional office in Phoenix, a town hall meeting will be held at the American Legion Post 41, located at 715 S. Second Ave. in Phoenix on Monday at 7 p.m.
Particular claims will not be able to be processed or filed during the town hall meeting due to privacy, explained Jones. However, it will be a time to ask key questions to help ease their concerns about the process.
"The number one question from our veterans is 'Why it is taking so long?'"
According to the American Legion, there are more than 500,000 veterans living in Arizona.