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Veterans town hall to be held Monday in Phoenix

PHOENIX -- Filing a claim through Veteran Affairs can be daunting and complicated, which is why the American Legion is holding a town hall meeting Monday to help veterans navigate through the process.

"What are the issues and concerns?" said Verna Jones, director for the American Legion National Headquarters, Veteran Affairs and Rehabilitation. "We're here to do our ROAR visits."

The yearly ROAR (Regional Office Action Review) allows members of the American Legion's ROAR team to evaluate the accuracy and effectiveness of procedures in place for the processing of benefits claims submitted by veterans.

"We look to see if the VA is doing what needs to be done, according to the law," she said.

In order to give veterans and their families the proper guidelines they may need when filing and processing their pension and/or disability claims at the VA regional office in Phoenix, a town hall meeting will be held at the American Legion Post 41, located at 715 S. Second Ave. in Phoenix on Monday at 7 p.m.

Particular claims will not be able to be processed or filed during the town hall meeting due to privacy, explained Jones. However, it will be a time to ask key questions to help ease their concerns about the process.

"The number one question from our veterans is 'Why it is taking so long?'"

According to the American Legion, there are more than 500,000 veterans living in Arizona.

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About the Author


Martha is the traffic controller in the KTAR newsroom. Her full time role is that of Assignment and Breaking News Editor of KTAR News. She oversees daily Breaking News planning and over-the air execution, and puts together the elements that make it happen. She gathers and distributes daily news assignments to reporters and editors. She also reports on a daily basis, anchors news afternoons 1-2p and fills in as anchor occasionally during other time slots. She began working at KTAR in the winter of 2012 as Desk Editor and was promoted to oversee Assignments and Breaking News in 2014. During that time, she received two awards as a journalist. The first was the 2013 APTRA Awards, where she took home 2nd place for Best Serious Future in the "Recycled Orchestra." The second was a 2014 Edward R. Murrow Award for her collaboration in KTAR's Voice for a Better Arizona Series: Immigration - seeking solutions. In her piece, Martha profiled two Arizona sisters looking for the DREAM. Martha was born in Mazatlan, Mexico. She moved to Arizona in 1996 with her parents and younger sister and has lived here since. She attended Barry Goldwater High School in Phoenix and graduated from the Walter Cronkite School of Journalism and Mass Communications at Arizona State University in Tempe. Prior to working at KTAR news she worked in news and production at Univision Arizona in Phoenix. She also supervised the marketing, catering and public relations department at Hotel Araiza, 5-star hotel in Mexicali, Mexico. She has also been a personal trainer and aerobics instructor. When she isn't in the newsroom or behind the microphone Martha is an avid gym-goer and marathoner. She trains for two races a year and enjoys taking group exercise classes, such as kickboxing, indoor cycling and weight lifting. Martha is married and lives in Surprise, AZ with 2 dogs, Tasha and Elsa, and a cat, Sammy.

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