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Updated Oct 10, 2013 - 12:48 pm

Arizona, other states reach settlement against marketer

PHOENIX -- Arizona and 46 other states have reached a $30 million settlement against a national marketer accused of misleading customers into signing up for discount clubs and memberships.

Connecticut-based Affinion and its subsidiaries, Trilegiant and Webloyalty, offered numerous services from credit monitoring to discount travel. Those services were offered by well-known banks and retailers after a customer completed an online purchase.

"Affinion charged them for services without authorization or knowledge," said Arizona Attorney General Tom Horne. "And when consumers learned they were being charged, some had trouble canceling or getting a refund."

Affinion would send consumers a "live check" that, when cashed by a consumer, would enroll them in membership programs and bill them.

But that wasn't the only way Affinion was pulling in members.

"There was an online data pass off where people were presented an Affinion offer immediately after an online purchase from a retailer," said Horne. "Affinion was then able to enroll the consumer without acquiring any account information because the marketing partner would pass that information."

In total, Affinion will have to pay out $30 million in fees and restitution. The company is setting up an account to return about $19 million to consumers.

Anyone who feels they were billed without permission by Affinion can file a claim with Horne's office by clicking here. Complaints must be filed by Feb. 14.

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About the Author


Martha is the traffic controller in the KTAR newsroom. Her full time role is that of Assignment and Breaking News Editor of KTAR News. She oversees daily Breaking News planning and over-the air execution, and puts together the elements that make it happen. She gathers and distributes daily news assignments to reporters and editors. She also reports on a daily basis, anchors news afternoons 1-2p and fills in as anchor occasionally during other time slots. She began working at KTAR in the winter of 2012 as Desk Editor and was promoted to oversee Assignments and Breaking News in 2014. During that time, she received two awards as a journalist. The first was the 2013 APTRA Awards, where she took home 2nd place for Best Serious Future in the "Recycled Orchestra." The second was a 2014 Edward R. Murrow Award for her collaboration in KTAR's Voice for a Better Arizona Series: Immigration - seeking solutions. In her piece, Martha profiled two Arizona sisters looking for the DREAM. Martha was born in Mazatlan, Mexico. She moved to Arizona in 1996 with her parents and younger sister and has lived here since. She attended Barry Goldwater High School in Phoenix and graduated from the Walter Cronkite School of Journalism and Mass Communications at Arizona State University in Tempe. Prior to working at KTAR news she worked in news and production at Univision Arizona in Phoenix. She also supervised the marketing, catering and public relations department at Hotel Araiza, 5-star hotel in Mexicali, Mexico. She has also been a personal trainer and aerobics instructor. When she isn't in the newsroom or behind the microphone Martha is an avid gym-goer and marathoner. She trains for two races a year and enjoys taking group exercise classes, such as kickboxing, indoor cycling and weight lifting. Martha is married and lives in Surprise, AZ with 2 dogs, Tasha and Elsa, and a cat, Sammy.

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